Refund policy

Effective Date: July 24, 2026

Thank you for shopping with Zehit. We are committed to providing high-quality products and ensuring a reliable shopping experience for our customers. This Return & Replacement Policy explains the conditions under which you may request a replacement and the process for handling eligible claims. By placing an order on our website, you agree to the terms outlined in this policy.

Replacement Eligibility

Eligible Products

At Zehit, we carefully inspect and package our products to ensure they reach you in excellent condition. If you receive a product that is:

  • Incorrect

  • Faulty

  • Broken

  • Damaged during delivery

you may be eligible for a replacement.

Replacement Timeframe

Replacement requests must be submitted within 30 days from the date your order is delivered.

  • Within 7 days of delivery: Approved replacement requests will be processed free of charge.

  • After 7 days (up to 30 days): Replacement requests may be subject to applicable service or shipping charges.

How to Request a Replacement

To request a replacement, please contact our customer support team within the eligible timeframe and provide the following details:

  • Your order number

  • A clear video showing the issue with the product

  • Photos of the product (if required)

In some cases, the issue may be related to product setup, usage, or handling. Our support team may first assist you with troubleshooting. If the product is confirmed to be defective, damaged, or incorrectly delivered, we will proceed with the replacement process.

Return Process

If your replacement request is approved, our customer support team will provide you with the required return instructions, including the return address (if applicable).

Please ensure that the product is returned:

  • In its original packaging

  • With all accessories and included items

  • In a condition suitable for inspection

Depending on the product type and customer location, one of the following return methods may apply:

  • You may be required to ship the product to our designated warehouse. After receiving and inspecting the returned item, we will dispatch the replacement within 5 business days.

  • In eligible cases, Zehit may arrange courier pickup and send the replacement within 14 business days.

The applicable return method will be confirmed by our customer support team after reviewing your request.

Change of Mind

Zehit does not offer replacements or refunds for:

  • Change of mind

  • Incorrect product selection by the customer

  • Personal preferences

  • Products that do not meet expectations due to reasons unrelated to defects or damage

Please carefully review product details, specifications, and descriptions before placing your order.

Refund Policy

Currently, Zehit does not offer refunds. Approved claims will be resolved through product replacement according to the terms of this policy.

Contact Us

If you have any questions or need assistance with a replacement request, please contact our customer support team.

Email: support@zehit.com

Our team will review your request and guide you through the replacement process, including return instructions if your claim is approved.